ITA Support Plans

Our comprehensive business IT Support Plans are available to clients in the Evansville, Indiana service area. Our award-winning service differs dramatically from our competition in that:

We are pro-active and perform the preventative maintenance required to prevent problems from happening in the first place, thereby dramatically reducing down-time and the large IT expenses assocaited with major IT outages.
We do not profit from hardware or software sales, or take kickbacks from vendors. While we make recommendations and can even procure hardware for you, you can rest assured that if we recommend something, it's because you really need it, not just because your IT company wants to make a buck.
We take a completely holistic approach to IT- the first step is to perform a free network analysis for your business to consider 'the big picture' where we discover issues that may have been lingering for years and causing problems- but other IT companies miss those issues because they only come in and fix what's broken and never look at the 'big picture.' Then, we sit down and work out a plan to correct those issues and move on to your 'wish list' to really get technology working for you!
With ITA, you will have an experienced IT Account Manager assigned to your account- a single point of contact that knows you and your network. You won't be calling into a help desk and talking to someone who doesn't know you or your network.
Our IT Account Managers have decades of real-world IT experience and are not learning on the job, and on your dime. We have over 300 years of combined IT experience at ITA.
We have a very high integrity level, you can trust what we say- we are dedicated to our clients and their bottom lines. Just ask any of our clients.
Our IT support plans are budgetable and affordable- starting at only $239/month. In addition, our plans include secure off-site backup services, anti-spam services, and remote monitoring & support services. We include everything a business needs to form and maintain a successful IT infrastructure.
In virtually every case we save our clients so much on hardware, software, time, and efficiency that we more than make up for the cost of our service plan- not to mention increasing security and reliability... we actually make technology work for you.

Once we perform a network evaluation, we will recommend an appropriate IT support plan taking into consideration your specific needs and plans. If you do not wish to use a plan, you can always use our services 'ala carte' or by the hour, though you can save immensely by using a plan.

We believe that the best way to provide value to our clients is to provide comprehensive information technology services. Using our IT Support Plans, we can either augment your existing IT department or serve as your complete IT department. If your business is located in our service area, you can subscribe to one of our four discounted comprehensive support packages, and you have an allotment of support hours to draw from! If you are not in our service area, we can still help you in the form of hourly services or dedicated personnel.

Monthly Summary Report- Along with your monthly invoice, you will receive a detailed Monthly Service Report (MSR) listing everything ITA has done for you in the preceding month, including any hardware/software pass-through costs, or data center services.

Priority Service & 24/7 Emergency Support- This level of response ensures that you would receive service priority over all other non-platinum clients for otherwise equal severity issues, including 24/7 response for emergency issues depending upon available manpower.

Anti-Virus Licenses Provided- ITA will pay for 25 of your annual anti-virus licenses. Additional licenses are $30/device/year.

Monitoring & Remote Support Service- ITA will monitor the health of Windows or Mac systems using our remote support software. If we are alerted to issues, we can then often correct the issues before the end user is even aware of them. Additional systems are $2/system/month.

Anti-Spam Service- We provide excellent anti-spam protection for your email users. Additional accounts are $2/account/month.

Professional Off-Site Backup Services- We install advanced backup software on your system(s) to back-up mission critical data to our secure data center to ensure that if anything happens to your office or your data, that you can be back up and running quickly. Your data can be encrypted so that even we cannot access it. Additionally our backup data is replicated to another secure facility.

Included On-Site Support Service- This includes any time we spend at your premises (or any other location we travel to) including, but not limited to, time spent providing computer / network support services, troubleshooting, or consulting within our service area (ask your Account Executive for service area boundaries). Travel time for traveling outside of our service area is billed as on-site time at 50% of the actual travel time, plus any other travel expenses such as tolls, hotels, meals, etc. Normally, this rate for those not subscribed to one of our support plans, is $130 per hour. Included hours are those included in your plan, and any hours in excess of that amount are at the specified discounted rate. Billing for on-site services rendered within the City of Evansville require a minimum of a half-hour on-site, while services rendered outside of the City of Evansville require a minimum of an hour on-site.

Included Off-Site Support- This includes any time we spend providing support or consulting services via telephone, over the Internet, via email, or any other means that does not require us to travel. Normally, this rate for those not subscribed to one of our support plans, is $130 per hour. Included hours are those included in your plan, and any hours in excess of that amount are at the specified discounted rate. For those who utilize our co-location services, service to customer equipment or systems located in our data center is considered off-site support.

* Note that the additional hourly rate is a discounted rate that applies only if you exceed your monthly allotment. (Billed in quarter-hour increments.)

comprehensive IT support services

These rates apply to customers in the Evansville, Indiana region.

Please contact us if you are interested in our comprehensive IT support services.

Business Solutions - Support Plans