Monthly Support Agreement Services |
Bronze |
Silver |
Gold |
Platinum |
Vendor Software Updates Applied |
X |
X |
X |
X |
Interaction With Vendors To Correct Errors |
X |
X |
X |
X |
Corrective Action Taken On Alerts |
X |
X |
X |
X |
Minor IP, Port, HL7 Data Message Changes |
X |
X |
X |
X |
Proactive Monitoring (disk/processor status) |
X |
X |
X |
X |
Weekend/Evening Problem Support |
|
|
X |
X |
24/7 Real-Time Monitoring Of Interfaces |
|
|
|
X |
Professional Off-Site Backup Services |
|
|
|
X |
Guaranteed Response Time To Trouble Calls |
4 hours |
3 hours |
2 hours |
2 hours |
Support Time Coverage |
8-5 M-F |
8-5 M-F |
24/7/365 |
24/7/365 |
Monthly Hours Of Support |
10 hours |
20 hours |
30 hours |
40 hours |
Pricing (1 Year Agreement)
(10% Discount for 2 Year Agreement)
(20% Discount for 3 Year Agreement) |
$1500/mo.
$1350/mo.
$1200/mo. |
$2500/mo.
$2250/mo.
$2000/mo. |
$3500/mo.
$3150/mo.
$2800/mo. |
$4500/mo.
$4050/mo.
$3600/mo. |
Pricing per hour / 1 Year Agreement
(10% Discount for 2 Year Agreement)
(20% Discount for 3 Year Agreement) |
$150/hr.
$135/hr.
$120/hr. |
$125/hr.
$113/hr.
$100/hr. |
$117/hr.
$105/hr.
$94/hr. |
$113/hr.
$102/hr.
$90/hr. |
| |
